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New Record for Time to Burnout. - Sauce1977 [entries|archive|friends|userinfo]
Sauce1977

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New Record for Time to Burnout. [Feb. 14th, 2005|03:30 pm]
Sauce1977


I thought I was going to be late last night, but I showed up on time.

Last night, a floor company entered the store to strip and wax the store floor. I had to be there after close to supervise the floor crew as they did their work.

The night didn't start out well . . . when I arrived, the crew needed everything off the floor, and most of the store features displays and boxes all over the floor, at the moment. I used my bad back in a frenzy to put everything on a shelf or top of a shelf. The back room, however, features 100% of the space used up by boxes of goods yet to be put on the shelves. We featured about 6 boats of stuff, including Easter promo goods, that would not fit in the back room.

Later, I ordered a pizza from a nearby chain. They told me a large with one topping was 12 bucks. My hunger had the best of me, and I couldn't leave the store, so I ordered it. The guy came with the pizza, and when I opened it in the office, to my surprise, the pizza was a medium size in a large box.

Thankfully, the floor people did an excellent job. I didn't have to watch them too closely because they were well-behaved. They did the floors with quality shine, something that one of them mentioned "had never been done before" in the store. Apparently, the store had never had service on its floors, from estimation, since it opened last July.

The floor people also found a bit of the Doo-Day residue when they moved a clothes rack. I shared that story, and they laughed.

The manager wanted some extra stock and front-work done that night, but I couldn't walk on the floors while they were stripping and coating them. The process took all night. We didn't leave until 2:15 AM.

I did, however, try to tidy up the office. I also finished the morning paperwork. I felt, however, completely drained by the constant chaos that is my store. My dad called, and I told him a bunch of negative stuff over the phone. I wasn't very happy, and I'm still not happy with my situation.

In tidying up the office, I found a note with my name on it . . . it was a manager-written note in a notebook . . . apparently, I am doing nothing in the store, and the store looks like hell, from the note. It was so nice to find that note. I don't blame the manager, however.

She's in the same boat as me. We were under-trained on the company-way to do things. Our last-week store evaluation netted a zero.

I am one of the few people who is there that will lift and stock with quality and accuracy. The manager also does a lot of this. The cashiers are very good at doing the register, more or less, but they don't lift and stock much . . . not without orders. They do, however, work the health products aisle, which is a good thing.

The men in the store work the stock . . . I, however, feature constant distraction from stuff that happens with customers at the register. I also run in a constant state of confusion. I never had time to learn how to do things right, and I don't understand quite a bit of what is supposed to be done . . . rather than continue to drone about the store's problems, I will leave you with the sum of my feelings . . . I'm burnin' out . . . it's affecting me outside of work.

To add to this, I will leave just one thing . . . I haven't been with the company for even one month.

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Comments:
[User Picture]From: kweston
2005-02-14 09:35 pm (UTC)

where?

Chris...

Where are you working now?? :)
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[User Picture]From: sauce1977
2005-02-14 09:49 pm (UTC)

Re: where?

I can't say because I am still with the company.

I've heard of too many people who have had action taken against them because they mentioned their company.

If I wasn't working for them, then I'd love to give the information, but I can only say that it's retail.
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[User Picture]From: gjenkins05
2005-02-14 10:14 pm (UTC)
Sorry to hear you are burning out so quickly. I know the whole managerial experience can be overwhelming at first, but hopefully things will get easier as time goes on. Just stick with it, and things should get easier, hopefully. I know from my own experience in retail burnout goes in peaks and valleys. Sometimes you just feel completely burned out, and sometimes you actually want to go to work. Let's just hope you are in a valley at the moment...

You guys must have a huge store if it took that long for the floor cleaners to do their thing. It usually only takes them about an hour at my store. It might take longer when we move to the new store, though, since it will be bigger.

Hang in there Chris =)
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[User Picture]From: sauce1977
2005-02-15 06:12 pm (UTC)
The store is about 7,500 square feet.

They did multiple wax layers, but not until they cleaned and stripped the floor. It may have taken them a while because the guy leading the team . . . it was his first night of leadership. However, they did a hell of a good job.
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[User Picture]From: octochoron
2005-02-15 02:36 pm (UTC)
So, it seems like the manager is trying to blame you for the shortcomings of the store. The store manager is responsible for bringing staff, operations, logistics, etc. up to par - it isn't the responsibility of anyone else. If she can't do it, she's the one who ought to be looking for another job. I've worked in stores which were run like that. They usually only get that way after the store manager realizes s/he is in over his/her head and just basically gives up trying at all. My job, as one of the top managers in the country, is to do cleanup after those kinds of managers are fired.

I would suggest having a short one-on-one meeting with your manager and explaining how you feel - that you are under-trained, do not understand some of the operations and procedures, and have to perform duties outside of your job description. Maybe she could assign someone who's been there longer to work a day with you and show you how it's done. I have a feeling they are probably chronically short of staff there - I would imagine they'd try to keep you on by at least giving you this much. If not, hell, I'd start looking for something else. It's not the kind of job you want to burn out on.
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[User Picture]From: sauce1977
2005-02-15 06:16 pm (UTC)
I'm going to the chiropractor today.

If they give me my own store, I'd probably sit down with them. At this point, I'm a man, and we keep our concerns to a minimum.

However, you are absolutely correct . . . I did have these discussions with the manager last week. She's in the same boat too . . . they didn't train her the way the company wants it done, either.
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[User Picture]From: octochoron
2005-02-15 10:21 pm (UTC)
Then go to the DM. If your manager can't do anything, she certainly can't help you, and you're going to get screwed, guaranteed. Whether or not she was trained is not your problem.

Chances are you aren't going to get your own store if your manager is blaming you for problems you didn't cause. It would, however, look really good if you stepped up and asked for some changes. People who keep their mouths shut when they ought not to don't get anywhere.
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[User Picture]From: sauce1977
2005-02-16 05:51 am (UTC)
I've talked to the connection at the company.

The DM will probably talk to me at some point soon.

I'm trying to figure out why I'm so emotionally-drained . . . that one, the company's just a small part of the situation . ..
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[User Picture]From: sauce1977
2005-02-18 05:31 am (UTC)
I have a new story to tell.

The notion sprang into my head today that I am a writer . . . however, my life is like one big sometimes melo-dramatic and sometimes very serious story.

I wish a few things that have happened were never true . . . that's the difference between a story and my life. In a story, you can write whatever ending you want.
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