|Comcast Update: Problem Solved . . .
||[Mar. 24th, 2004|01:06 pm]
|||||Prince: 3 Disc Hits/B-Sides Collection on Shuffle.||]|
Hopefully, it is solved.
Carlos the technician came over to the apartment, on time, and early in the time frame.
By talking with him, he demonstrated an understanding of people, as well as technical equipment that he works daily.
When I argued with James the customer service manager about sending an exceptional technician, not a qualified one, he didn't mess around, James.
Carlos didn't mess around, that's for sure. He pulled out the main outlet to the apartment to find out the main line had been split with a splitter circa the 1980s, probably around the time the place was built.
Splitters take your power and separate into two separate power sources . . . at a loss of power to both new sources.
So, that being said, with the other splitters in the apartment from that initially-split main line into the apartment, we were losing power from the first source.
Not to mention, Carlos also inspected the apartment box to find it had been busted to shit, not nearly up to his level of working order.
So, he fixed the lines and called maintenance to clean up the apartment box outside as well.
He basically in other terms cut down our signal loss within the range that we shouldn't experience any total drop off of signal . . . as it is now well within range.
He also understood that my equipment, of which I take good care and have made sure that all is in working order . . . wasn't the source of our recent internet connection malaise.
After Carlos left, I called back Comcast to report that Carlos had found the company equipment as the source of our difficulty.
After talking with Les the rep, who wasn't trying to do anything but listen . . . he examined our account notes and applied the proper credits for 6 months introductory rate service, starting from today, as part of the agreement with James.
We'll see in the next few days how the internet connection and the billing correction maintains.
Thanks to Carlos, James, and Les . . . for restoring a little bit of my faith in the company.