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Comcast Update: Problem Solved . . . - Sauce1977 [entries|archive|friends|userinfo]
Sauce1977

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Comcast Update: Problem Solved . . . [Mar. 24th, 2004|01:06 pm]
Sauce1977
[Special Music |Prince: 3 Disc Hits/B-Sides Collection on Shuffle.]

Hopefully, it is solved.

Carlos the technician came over to the apartment, on time, and early in the time frame.

By talking with him, he demonstrated an understanding of people, as well as technical equipment that he works daily.

When I argued with James the customer service manager about sending an exceptional technician, not a qualified one, he didn't mess around, James.

Carlos didn't mess around, that's for sure. He pulled out the main outlet to the apartment to find out the main line had been split with a splitter circa the 1980s, probably around the time the place was built.

Splitters take your power and separate into two separate power sources . . . at a loss of power to both new sources.

So, that being said, with the other splitters in the apartment from that initially-split main line into the apartment, we were losing power from the first source.

Not to mention, Carlos also inspected the apartment box to find it had been busted to shit, not nearly up to his level of working order.

So, he fixed the lines and called maintenance to clean up the apartment box outside as well.

He basically in other terms cut down our signal loss within the range that we shouldn't experience any total drop off of signal . . . as it is now well within range.

He also understood that my equipment, of which I take good care and have made sure that all is in working order . . . wasn't the source of our recent internet connection malaise.

After Carlos left, I called back Comcast to report that Carlos had found the company equipment as the source of our difficulty.

After talking with Les the rep, who wasn't trying to do anything but listen . . . he examined our account notes and applied the proper credits for 6 months introductory rate service, starting from today, as part of the agreement with James.

We'll see in the next few days how the internet connection and the billing correction maintains.

Thanks to Carlos, James, and Les . . . for restoring a little bit of my faith in the company.
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Comments:
[User Picture]From: sm0t
2004-03-25 05:34 am (UTC)
Bravo to you for good negotiations.

Bravo to Comcast for getting their shit together and fixing the problems properly this time (as far as we can tell).
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[User Picture]From: sauce1977
2004-03-25 01:12 pm (UTC)
I'm typing on it today at a time that it shouldn't be working for, oh, another 3 hours.

I've waited a little bit, but I think I'll send a thank-you email to their customer care national. I don't mind giving praise when it's due, especially since I had scenarios upon scenarios of damage control.
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[User Picture]From: freys
2004-03-25 02:22 pm (UTC)
Hehe, exceptional technician, huh? That's quite an ordeal you've had there. I once (more recently, of course) had to live without internet for two weeks without internet because my father's computer was broken and he confiscated mine for work. I nearly started gnawing at walls by the end of it. *shudders*

Also, Carlos seems to be a popular name among technicians. There was one guy named Carlos at my taekwondo club last year who was a technician.
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[User Picture]From: sauce1977
2004-03-25 03:01 pm (UTC)

Meaning of the name "Carlos."

Carlos is the name of Spanish origin, from the name Carl.

Carl is the name of German origin, meaning "strong one."

I worked with a Carlos back home in Michigan . . . he is a very good guy, and I really liked the office banter with him around . . . he had a very positive spirit and that same 'can-do' attitude that I had.

The Carlos that arrived to fix the situation yesterday . . . the Comcast Los Angeles Carlos works my area. It's 'his area,' probably meaning that he is assigned to clean up technical difficulties in our area.

He was a Jedi master as technicians go.

I didn't want to have to start a war with Comcast . . . as evil as any private-sector national-coverage corporation might be . . . I did work for them a long time in the past.

And, compared to what happened to me at OnShittar, my year of work at Comcast was a pleasant and rewarding one.

I never have difficulty when connecting equipment.
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[User Picture]From: sauce1977
2004-04-02 03:03 am (UTC)

Cable Internet Haiku.

sauce1977rm's Accidental LJ Haiku
your cable modem
i can theorize that in
a power surge
Find your own LJ Haiku

Haiku! by hutta

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