||[Jul. 1st, 2004|06:15 am]
|||||The Red Hot Chili Peppers - Minor Thing||]|
On my first or second day of my working career, I found myself ringing the cash register at the home town Rite-Aid. The lines became rather busy, and Jason and I found ourselves swamped. We moved with fast-mode to move the customers.
In the middle of the busy-bustle, I ring up this man, who suddenly stops after pocketing his change. Instead of walking away from the counter, he tells me that I didn't give him back his change.
I froze. It was my very first customer change situation.
The man demanded that I didn't give him a 20 dollar bill. After a few seconds of confusion, I begin to open up the register . . . when to my rescue, my friend Jason stops the heist.
"No, sir, I watched you pocket your change. I saw the whole transaction. You aren't missing any money."
He made one last attempt, and then he quickly walked out of the store.
Jason told me that he was trying to sucker the store out of extra money. He also gifted me good advice. If a customer will not leave, and the dispute continues . . . that's when you can tell that they might be right about the cashier error. Regardless, at Rite-Aid, they could perform a count-down of the register to settle the dispute.
I enter into the 7-11 near my apartment. It's the crack-ass of dawn, and it's a perfect time to go get a sandwich and some smokes.
The clerk begins to ring up the merchandise, and he gives the total. I hand him a 20 dollar bill, and he begins to fumble with the change. He hands me the 63 cents. Then, he closes the register.
"Excuse me, but I never received my five dollars back . . ." I informed the clerk.
"No, I gave you the five." He looked at me, as sure as I looked at him.
The process happened rather fast. I hate conflict, but I knew he didn't give me any paper money . . . he took a long time with the change. "No, you didn't give me the five dollars. I'm sure of it," I said. "I never received the five."
"Yes, I did give you the five."
I settled in with a laying of my hands, palms-down, on the counter. "I'm not leaving the store until I receive my five dollars in change."
He began to argue with me, as he was as sure as I. On we went, back and forth, never shouting, but with firm voices. I did not budge.
Finally, he wasn't going to give me my money. Well, I know I look like this to some people:
However, I was not leaving. So, to insist further for the clerk to understand that I really was not going to ever leave . . . "Let's take a look at my pockets, because I know I'm not going to find a five dollar bill." I emptied all of them, right in front of him. We find a cell phone, two sets of keys, and turned-out front jeans pockets. I even took out my wallet and opened it . . . no five dollar bill.
"You are wrong, sir, I gave you the five."
"Well, we're going to have to get someone to come on down here and count down that register of yours. When we do, I know I'm right." I pointed my finger at the register. "I am not leaving until I get my five dollar bill."
Another customer had showed up during this 1 minute stand-off. "Look, you'll have to settle this after I'm out of here. I have got to get out of here."
Sure, after I get my five. "Go right ahead," I said, but the clerk ignored him.
I continued, contents on the counter, keeping an eye on the guy next to me.
By that time, the clerk opened up another register, and he pulled out a five. "I know I gave you that five, but I give you this five. Take the five." He hands it to me. I take the five, and he says, "Okay? Now go."
I have all of my pocket-contents still on the counter. "Why don't you help this guy next to me." He wasn't rushing me out of the store . . . I grabbed up my keys and cell, and he starts to ring up the guy.
I guess a dispute can be traumatic for some. Severe or minor, whatever argument I have, my legs shake just a little bit. However, the best tip I can give any customer . . . never ever leave the register, no matter how busy the line, until you know you have the right change. If you do not, no matter how busy the line, remain planted right there. Also, demand that the register be counted and checked against the records. If you want that money, and you know you've been short-changed, they can do count-downs on registers rather easy, especially with today's computers. I knew he wasn't going to do it, so I had some leverage . . . he was the only dude in the store, and he was tired.
I'm sure he's a nice guy, and I doubt if he'll hold it against me. I just hope he hasn't been making mistakes all night because he's tired. He might think I did pull a screwjob on him.