It's been a while . . . but remember this?

http://www.livejournal.com/users/sauce1977/59342.html
(March 23rd 2004 Comcast Issue)

Also, remember this?

http://www.livejournal.com/users/sauce1977/59492.html
(March 24th 2004 Comcast Resolution)

What you don't know can hurt you.

I didn't post about the 10/29/04 Comcast connectivity issues.

However, today's deal was the capper.

I called to cancel service.

Apparently, they entered my purchased modem into their system as a lease.

You are preparing a complaint for:

Comcast
900 North Cahuenga Blvd.
Hollywood, CA 90038



Complaint Summary (150 characters maximum)*

Multiple failures in quality of service from 1/9/2004 to 12/19/04, including improper installation, billing, customer service, and more.



Describe your problem with Comcast (1500 characters maximum)*

The most current problem is the most damning. When I moved to Los Angeles, I had already purchased my Motorola SB5100 cable modem to use. They asked me in January '04 if I needed to rent a modem. I told them "no." The tech on 1/9/04 did not bring a modem. He set up our service (which turned out to cause problems). What I didn't know until TODAY (12/21/04) was that either the first sales rep #20096 or the IR Tech #6602 had ENTERED MY MODEM INTO THE COMCAST SYSTEM AS A LEASED MODEM. The code (unintelligible to consumers) is "B;" . . . "CHSI W/C LSE." I didn't know about this until a couple days ago because my roomate paid the bills. He wasn't aware of this either . . . otherwise, we would have taken care of it in January. Not only does Comcast not keep proper record of their leased modems, they charged us 3 bucks extra/mo. for MY modem. Now, upon cancel, they want "THEIR" modem back, or they won't refund the 3 dollars/mo. without "proof of purchase." My proof is buried somewhere in piles of papers . . . my belongings are in transit back to Detroit, as I have moved back home. If they don't receive proof, they will also charge a bill of 99 dollars for a 'LOST OR STOLEN MODEM' . . . for a MODEM THAT ISN'T THEIRS! They are currently researching the situation on their end, but I suspect that Motorola keeps separate S/Ns for consumer modems and Comcast modems. This could take days, and they're pro-actively putting the charges on my account.



What would you like Comcast to do? (500 characters maximum)*

CEASE AND DESIST on all negative action taken against me and/or my credit, and provide the following in demands: 1) REFUND 6 MONTHS OF COMCAST SERVICE for the inconveniences surrounding their installation errors dating back to service on 1/09/04, 3/24/04 and 10/29/04, plus the current insult of assuming a purchased modem into their system as a lease. 2) A FORMAL WRITTEN APOLOGY from the branch manager. 3) A FORWARDING TO COMCAST NATIONAL over the poor quality of their local LA branch.


Amount in Dispute 135

Date Problem Started*

1/09/2004




I dislike the forced option to mobilize in only mean options. Comcast provides me no choice. They'll do the research, but I have to strike them.