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Comcast 900 N Cahuenga Blvd: Horrible Branch. - Sauce1977 [entries|archive|friends|userinfo]

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Comcast 900 N Cahuenga Blvd: Horrible Branch. [Dec. 22nd, 2004|02:55 am]

It's been a while . . . but remember this?

(March 23rd 2004 Comcast Issue)

Also, remember this?

(March 24th 2004 Comcast Resolution)

What you don't know can hurt you.

I didn't post about the 10/29/04 Comcast connectivity issues.

However, today's deal was the capper.

I called to cancel service.

Apparently, they entered my purchased modem into their system as a lease.

You are preparing a complaint for:

900 North Cahuenga Blvd.
Hollywood, CA 90038

Complaint Summary (150 characters maximum)*

Multiple failures in quality of service from 1/9/2004 to 12/19/04, including improper installation, billing, customer service, and more.

Describe your problem with Comcast (1500 characters maximum)*

The most current problem is the most damning. When I moved to Los Angeles, I had already purchased my Motorola SB5100 cable modem to use. They asked me in January '04 if I needed to rent a modem. I told them "no." The tech on 1/9/04 did not bring a modem. He set up our service (which turned out to cause problems). What I didn't know until TODAY (12/21/04) was that either the first sales rep #20096 or the IR Tech #6602 had ENTERED MY MODEM INTO THE COMCAST SYSTEM AS A LEASED MODEM. The code (unintelligible to consumers) is "B;" . . . "CHSI W/C LSE." I didn't know about this until a couple days ago because my roomate paid the bills. He wasn't aware of this either . . . otherwise, we would have taken care of it in January. Not only does Comcast not keep proper record of their leased modems, they charged us 3 bucks extra/mo. for MY modem. Now, upon cancel, they want "THEIR" modem back, or they won't refund the 3 dollars/mo. without "proof of purchase." My proof is buried somewhere in piles of papers . . . my belongings are in transit back to Detroit, as I have moved back home. If they don't receive proof, they will also charge a bill of 99 dollars for a 'LOST OR STOLEN MODEM' . . . for a MODEM THAT ISN'T THEIRS! They are currently researching the situation on their end, but I suspect that Motorola keeps separate S/Ns for consumer modems and Comcast modems. This could take days, and they're pro-actively putting the charges on my account.

What would you like Comcast to do? (500 characters maximum)*

CEASE AND DESIST on all negative action taken against me and/or my credit, and provide the following in demands: 1) REFUND 6 MONTHS OF COMCAST SERVICE for the inconveniences surrounding their installation errors dating back to service on 1/09/04, 3/24/04 and 10/29/04, plus the current insult of assuming a purchased modem into their system as a lease. 2) A FORMAL WRITTEN APOLOGY from the branch manager. 3) A FORWARDING TO COMCAST NATIONAL over the poor quality of their local LA branch.

Amount in Dispute 135

Date Problem Started*


I dislike the forced option to mobilize in only mean options. Comcast provides me no choice. They'll do the research, but I have to strike them.

From: jackwilson
2004-12-22 06:49 am (UTC)
now thats hardball

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[User Picture]From: sauce1977
2004-12-22 08:55 am (UTC)
I can't trust them to just "do the research" on their own.

They don't even keep track of their own modems in the system!

There has to be a way to protect myself from this office. My credit's at stake here. They've put the fix on me. I'm returning the fix.
(Reply) (Parent) (Thread)
[User Picture]From: sauce1977
2004-12-30 06:54 am (UTC)
It worked out just fine.

That Comcast fiasco ended on the same day that my stuff arrived, back on the 27th. They figured out the serial numbers didn't match their special batch.

(Reply) (Parent) (Thread)
[User Picture]From: allyaneedisrick
2004-12-22 07:07 am (UTC)
Uh I wouldnt have told them your leaving, if you were staying they might see you as a custoemr they'd want to hold on to or keep and thus be more generous.
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[User Picture]From: sauce1977
2004-12-22 08:53 am (UTC)
Well, they have me in a bind.

Claiming my modem as their modem makes for a difficult situation. On top of the 100 bucks I probably paid for this thing . . . I'd be billed another 100 for the 'lost or stolen' modem. On top of that, we were being charged 3 bucks a month for the entire time we had the account.

Plus, I have no idea if Comcast would make my modem into a useless item. They have the Mac info, so there's probably a way to shut it down from further use.

That's a whole lot of headache. Plus, I've already had headaches with that office, and this is the thrid and final time.

I can't tell them that I'm not living there . . . it's just not possible. Plus, if someone moves in on the 1st of the year . . . they'll want service. So, when Comcast gets their call, they'll see our account, and they'll go "hmmmmm" . . .

I feel forced into this. Therefore, I must strike. Time is money, and the 6 months refund would pretty much cover the aggravation and this most inconvenient situation.
(Reply) (Parent) (Thread)
[User Picture]From: sauce1977
2004-12-30 06:55 am (UTC)
It worked out . . .

Sometimes, a fire lit under a collective ass can work, if the timing is juuuust right.
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[User Picture]From: allyaneedisrick
2004-12-30 04:54 pm (UTC)
lol congrats
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